Customer Service Admin

Do you thrive in a fast-paced environment where customer service and accuracy go together? Are you a proactive administrator who enjoys working closely with others? Are you looking for a role where safety, teamwork, and continuous improvement are part of everyday success?

Here at GXO, we’re looking for a Customer Service Administrator to join our British Salt operation in Middlewich.  You will support our daily operations and deliver exceptional service to our customers and internal teams. You will provide high-quality administrative and customer service support to ensure smooth day-to-day site operations.

This is a full-time, permanent position, based on-site. You will work Monday to Friday, 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £24,920.13 per annum, and 33 days annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you’ll do on a typical day:

• Ensure full compliance with Health & Safety legislation, site guidelines, and GXO values
• Operate internal and customer IT systems to support day-to-day operational administration
• Provide effective customer service and administrative support across the site
• Communicate daily with drivers, warehouse teams, and internal/external customers to resolve queries
• Support continuous improvement initiatives and carry out additional duties as required

What you need to succeed at GXO:

• Previous experience in a customer service or general administrative role
• Strong customer-focused approach with a proactive, problem-solving mindset
• High attention to detail with an accurate and methodical way of working
• Confident PC literacy, including working knowledge of Microsoft Office
• Strong communication skills, flexibility with workload and shifts, and a willingness to support continuous improvement

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.