Head of IT Service Delivery, Life Sciences
Make a Difference. Lead Change.
Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment?
We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery and Management function—seamlessly aligning with our UK&I IT service models.
In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT teams, and service providers within a SIAM framework. Based in Northampton, with the flexibility to support 8 site locations, this is your opportunity to make a real impact where technology meets life-changing innovation.
Pay, benefits and more:
We’re looking to offer a salary of up to £90,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- · Manage the service delivery of the portfolio of our customer’s IT applications across all 8 sites in the UK
- Act as a primary point of contact between the customer, GXO IT teams and service providers in the customer SIAM model. Manage incident escalations, ensuring the timely resolution of critical incidents
- Participate in the project management process as the overall service owner to ensure changes to services are implemented successfully and transitioned from implementation to operational status, ensuring a smooth handover and continuity of service
- Build and maintain strong relationships with key customers and business stakeholders, understanding their needs and ensuring IT services support business objectives
- Proactively identify opportunities where IT can add value to the customer and business and drive initiatives to capitalise on them
What you need to succeed at GXO:
- Experienced in managing and delivering customer facing IT application services within a SIAM framework
- Proven experience in designing and building customer facing IT service delivery and management solutions, ideally within logistics or manufacturing industries
- Degree in Information Technology, Computer Science, Service Management, or related relevant industry experience
- ITIL v4 Certification
- Strong leadership skills with a track record of managing and developing high-performing teams
- Strong analytical and problem-solving skills, with a focus on delivering results
We engineer faster, smarter, leaner supply chains.
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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.