Transport Administrator
Looking for your next challenge in a fast-paced transport environment?
Join GXO at Wickes in Northampton, as a Transport Administrator and become a key part of a busy delivery operation where customer service, accuracy, and teamwork are at the heart of everything we do.
In this role you will support the day-to-day transport operation where no two days are the same.
You will be working full time (40 hours a week), Tuesday to Saturday, covering the hours of 06:00 – 14:00.
Pay, benefits and more:
- An annual salary of £30,407.94
- 25 days holiday pay, plus 8 bank holidays
- Workplace pension
- Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
- Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment
What you’ll do on a typical day:
- Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
- Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
- Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
- Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
- Maintain accurate administrative records, compliance documentation, report, and transport- related system updates
- Adhere to all Health & Safety and company procedures at all times
What you need to succeed at GXO:
- Previous experience in transport / warehouse administration or customer service environments would be advantageous
- Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
- Excellent attention to detail and accuracy
- Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
- Proactive and solutions-focused approach with problem -solving skills
- Confident using Microsoft Office and transport/ logistics systems to manage data and reporting
We engineer faster, smarter, leaner supply chains
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.