Operations Support Manager

Are you a driven operations leader who thrives on delivering exceptional customer service and inventory excellence? Can you lead, inspire, and develop teams while balancing operational priorities in a fast-paced logistics environment? Do you enjoy using data, collaboration, and continuous improvement to drive performance and deliver results?

Here at GXO, we’re looking for an Operations Support Manager to join our dedicated operation at our site in Denby. Reporting directly to the Contract Manager, you’ll play a critical role in ensuring the smooth, efficient, and compliant management of inventory and operational administration activities across a customer-owned manufacturing and European Head Office site.

This is a fantastic opportunity for a proactive leader who enjoys building strong customer relationships, developing high-performing teams, and driving operational excellence.

This is a full-time, permanent position. You will work Monday to Friday, 08:30 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £41,500 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Lead and develop the Operations Support team, ensuring colleagues are fully trained, engaged, and equipped to deliver outstanding service and operational performance
• Manage inventory accuracy, stock availability, and cycle count programmes while working closely with operational teams to maintain stock integrity and investigate discrepancies
• Build strong relationships with customers and key stakeholders, ensuring effective communication, service excellence, and alignment with operational priorities
• Drive continuous improvement initiatives that enhance cost, quality, service productivity, and operational efficiency across the contract
• Ensure compliance with Health & Safety, governance, and audit requirements while promoting a culture of safety, accountability, and operational excellence

What you need to succeed at GXO:

• Proven leadership experience within logistics, supply chain, warehousing, or distribution environments
• Strong inventory management, stock control, and customer service experience with a focus on operational performance and accuracy
• Excellent stakeholder management and communication skills, with experience building effective relationships at all levels
• Strong analytical and problem-solving capability, with experience using data to drive operational decisions and improvements
• Advanced Microsoft Office skills, particularly Excel, with working knowledge of WMS systems, ideally JDA/Blue Yonder.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.