Customer Service Rep

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1. Summary of Functions

• Review, process, and expedite orders for items when contacted by telephone, email, or IT systems from the customer.  Follow up, provide status, and resolve issues as required.

2. Essential Functions

• Access and apply GXO’s policies, procedures, and documents
• Access and review various reports and investigate issues to resolution
• Create/review Inbound & Outbound orders as required
• Responsible for the timely processing of urgent orders to the warehouse floor for expedited deliveries to the client
• Respond to emergency requests for information and order status from the customer
• Coordinate with shipping, warehouse, and order prep staff to expedite or trace missing or delayed orders
• Receive and verify customer complaints:  able to resolve issues through collaboration with customer, plant management and freight carriers
• Performs general administrative support including, but not limited to: appointments, filing, inventory maintenance, email/phone correspondence, and contact lists.
• Provides general support by performing clerical duties,; maintaining department document-tation (load documentation, invoices)
• Review any late or failed deliveries and investigate to determine corrective action.
• Compile statistics and prepare various reports for management
• May assist with other functions within the warehouse
• Ensure proper, efficient, and accurate use of the processes
• Communicates well with the supervisor and other co-workers and departments
• Maintains a clean and safe work environment at all times
• Adheres to and enforces safe work practices and follows safety practices
• Assist other employees in the performance of their assigned duties when necessary
• Overtime and weekend work may be required based on business demands, sometimes on short notice. 
• Other duties as assigned

3. General Requirements

1. • 1. 1. 1. • Demonstrates an understanding of GXO Logistics – Supply Chain quality policy (POL1490) and environmental policy (POL9855)
              • Maintains a safe and clean work environment; adheres to and enforces safe work practices and safety policies
              • Demonstrates a positive attitude and teamwork in meeting goals and objectives
              • Demonstrates commitment to process excellence by ensuring proper, efficient and accurate use of the process
              • Communicates well with leadership, team members and other departments

4. Physical Requirements

• Normal or corrected hearing and vision
• Ability to sit, stand, walk, climb and stoop, kneel, bend, and twist as needed
• The employee may lift up to 30 pounds, and occasionally lift up to 50 pounds
• Ability to stand/sit for long periods of time utilizing a computer and telephone

5. Education and/or Experience Requirements

• High school diploma or GED equivalent
• 3 – 6 months related experience and/or training or combination of education and experience
• Ability to read and interpret documents such as procedure manuals, work instructions, shipping and receiving process documents; ability to write routine reports and correspondence.

Possesses the ability to manage multiple tasks and complete tasks on time.  Strong attention to detail and good communication skills.  Must be familiar with the Microsoft applications and warehouse/inventory, and order systems.  

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.