General Manager

Do you have the presence and capability to lead 100+ colleagues through strong, visible leadership? Are you driven by operational excellence, customer satisfaction and commercial performance? Do you thrive on developing leaders, driving change and building a high-performance culture?

Here at GXO, we’re seeking a General Manager, to join our NHS Supply Chain contract in Suffolk Park. You will hold full accountability for the operational, commercial and people performance of the site. Leading a complex, fast-paced warehouse operation, you will ensure safe, efficient and customer-focused delivery across inbound, outbound, inventory, returns and quality.

You will drive continuous improvement, develop leaders at all levels and ensure all customer SLAs, KPIs, and financial targets are achieved – while operating fully in line with GXO standards, legal requirements and best practice.

This is a full-time, permanent position. You will work Monday to Friday, 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary between £70,000 - £80,000 per annum depending on experience, and 25 days annual leave (plus bank holidays). Your benefits package includes a £505 per month car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Lead site operations end-to-end, ensuring safe, compliance and efficient warehouse performance aligned to customer and contractual requirements
• Develop and inspire leaders, building strong succession plans, high engagement and a performance-driven, inclusive culture
• Drive continuous improvement and transformation, delivering productivity, quality and customer-experience improvements
• Own commercial and financial performance, managing budgets, resource planning and identifying efficiency opportunities
• Act as senior customer and stakeholder lead, ensuring strong relationships, high standards of safety, compliance and ethical practice

What you need to succeed at GXO:

• Senior leadership experience within logistics, warehousing or a fast-paced operational environment
• Experience delivering operational change, transformation or CI programmes
• Strong commercial acumen with budget and financial ownership
• Passion for coaching, developing talent and building future leaders
• Relentless focus on safety, compliance and operational excellence

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.